Maintenance & Repair
At Air Pro, we pride ourselves on our dedication to post sales support for our clientele. We have our own service department with qualified and trained service technicians and personnel capable of servicing all major leading brands in air conditioning systems.
Our Air Pro Service Department is focused on delivering superior service to all major makes of air conditioning, refrigeration, ventilation and exhaust systems.
Our strong infrastructure has enabled us to provide a superior quality of service. Below are just a few of the many things we've implemented to make this happen:
- Excellent management, administration and communications centers
- Fully qualified and trained technicians
- Regular training and skills upgrades
- Procedures in line with the Australian Refrigeration Council guidelines
- Established rapport with major industry suppliers
- Spare parts division, stocking the most commonly used components and parts
- Relationship with suppliers to source other parts quickly and easily for you.
The Air Pro Service Department is dedicated to ensuring the long life of your air conditioning system. Also we've recently introduced new features to make it easier for you to maintain your air conditioning system at an optimum level with an online service or to organize a repair if something goes wrong.
You can click below to:
- Report a fault with your air conditioner, and a service team member will call you back by the next business day. (Monday - Friday 8.00am to 4.30pm)
- Make an enquiry. If you have an enquiry about your current air conditioning system, or a small problem you'd like a quick answer for, click here, enter your details and we'll get back to you with an answer.
- Book a service, a regular service will ensure your system keeps running at an optimal level.
- Set up reminders. Sign up for this service and we'll send you periodic reminders to clean or change your filter or book a service. We'll even send you valuable information regarding your warranty periods, and advice on maintenance.
If you are having a minor problem with your air conditioner, check our list of common minor issues below.
During heating a white mist is expelled from my outdoor unit...
During winter, most air conditioners defrost when the outdoor temperature is below 6°C. This mist is normal, it is only warm water vapour being expelled. For more expert advice, contact Air Pro.
The unit won't switch on and the green (or red) operation lamp is flashing...
There could be a problem with your air conditioning system, please contact Air Pro and we'll organize a service agent for you.
I have a ducted air conditioner and the air only comes out in part of the house...
Ducted systems can be designed so that only parts of the house (zones) can be air conditioned at a time. Check that the zone switch is turned on for the area you wish to have air conditioning. For more expert advice contact Air Pro.
When I go on holidays, can I switch my air conditioner off at the fuse box?
It is OK to turn the power off at the fuse box, especially if you are going away for a significant period of time. Most units have a low wattage crankcase heater that keeps the compressor warm. If the compressor is cold, damage will occur at startup. If you cut the power to your air conditioner it MUST be turned on at least 12 hrs before use. For more expert advice, contact Air Pro.
I've cleaned my air filter but the light won't go off...
You will need to press the reset button. On wall splits and floor consoles you will need to remove the grille to find the reset button. With ducted, light commercial and commercial situations the reset button is on the controller. For more expert advice, contact Air Pro.
How often do I clean my air filter?
A general indication is when the filter light flashes. But depending on the environment or the air purity, in a normal domestic situation once every season is adequate. For more expert advice, contact Air Pro.
